Shipping & Delivery

Retail orders are packed and handed to the courier within 1–2 working days of payment confirmation. Cartons and trade consignments usually leave within 3–5 working days, depending on the quantity and any private-label printing.

Metros typically receive in 2–4 working days and other serviceable PIN codes in 4–7 working days after dispatch. Remote and hill routes can take longer. Timelines are the courier’s estimate, not a guarantee.

You receive an email with the courier name and AWB number as soon as the shipment is booked. You can also follow it from the Track an order page or from your account.

Please check the address, PIN code and mobile number before you pay — the courier calls that number. If a parcel returns to us because the address was wrong or nobody accepted delivery after repeated attempts, we refund the order value less the shipping actually incurred, or re-ship once you cover the fresh freight.

Inspect the carton at handover. If it arrives torn, wet or short, refuse it or record it with the courier and send us photographs within 48 hours so we can raise a claim and replace the goods.

Export orders are quoted per container with the agreed Incoterm; freight, documentation and inspection are handled on the terms in your quotation, not this retail policy.